Notes of Return & Exchange
The consumers’ return and exchange requirements are accepted. The return & exchange guarantee period will be 7 days, and if the end of this period, it is deemed as the completion of acceptance and the return and exchange is unavailable.
If the package or accessories are damaged or lost, the return and exchange will not be accepted.
If you want to return and exchange the goods, it is necessary to contact us within the time limit to avoid unnecessary misunderstandings and disputes.
If the exchange is applied not due to defects or deterioration, the consumer must bear the postage.
We hope that the buyer and seller can trust and understand each other. If you would like to express your opinions about any dissatisfaction with the goods, we are very happy to listen.
If the goods become defective during transportation, please notify the seller the first time after receiving the product, and return the defective product. After the seller receives and confirms the defective products, the new product will be sent out quickly.
How to apply for a return & exchange
1. The return & exchange due to personal reasons: within 7 days from the date of receipt of the product, and without affecting the second sale of the product, you can send an email to the after-sale service center, and the after-sale customer service personnel will process your request within 1-3 working days after receiving the email. The postage incurred by the return shall be borne by yourself.
2. The return & exchange due to quality reason: within 7 days from the date of receipt of the product, send an email to the address of after-sale service center [email protected], and the customer service personnel will process your request within 1-3 working days after receiving the email. The postage incurred by the return and exchange will be borne by us.
How to cancel the order
If you want to cancel the order, your shall send an email to the after-sale service center and state the relevant reasons. The contents of the email should indicate your order number, name and telephone number.
If you have any questions after receiving the goods, please contact the online customer service personnel or send an email to [email protected], while informing us of your name, contact information and order number, and we will promptly handle it in time.